SimIS Inc.

IT Support Technician (Sr. Computer Technician) (M)

Remote - Full Time

REMOTE

Who We Are: Founded in 2007, SimIS Inc. is an innovative information technology solution Veteran Owned Small Business (VOSB) that models future environments, requirements, and capabilities, and then secures the enterprise from internal and external threats compliant with Federal, State, and industry standard governance to ensure client mission success. Our performance standard is “excellence,” with an outcomes-based, quality focus in our services and products, guided by our core values of honesty (in word and deed), relationships (confidence and trust with clients and partners), teamwork (shared goals, mission, and purpose), loyalty (allegiance to our client and team), and importance of others (work and win as a team).

SimIS is currently recruiting for the listed position and is contingent upon award.

Job Description:
The ideal candidate serves as a senior-level technical resource responsible for maintaining computer system continuity, providing advanced technical support, and ensuring optimal performance of computing assets. This role combines hands-on technical expertise with customer service excellence to support our customer's technology needs.
The candidate performs the following specific assignments:
  • Provide advanced technical support for hardware, software, and network issues
  • Install, configure, and maintain computer systems and peripherals
  • Diagnose and resolve complex technical problems
  • Manage new hire system setups and equipment deployment
  • Monitor and maintain IT inventory and asset management systems
  • Handle escalated support tickets and complex technical issues
  • Document technical solutions and maintain knowledge base
  • Implement preventive maintenance procedures
  • Support infrastructure projects and system upgrades
  • Provide after-hours support as needed
 Experience Required:
  • Associate's degree in IT, Computer Science, or related field
  • 3-5 years of progressive IT support experience
  • Proven track record of resolving complex technical issues
  • Strong documentation and communication skills
  • Experience with help desk ticketing systems
  • Hardware repair and maintenance expertise
Experience Desired:
  • Experience with Oracle Cloud configuration and setup
  • Ability to travel to DoD sites as needed
  • Experience with DoD documentation requirements
  • Knowledge of federal acquisition regulations
  • Understanding of cybersecurity requirements
  • Ability to obtain and maintain security clearance
Special Skills/Knowledge/Training Required/Desired:
  • CompTIA A+
  • CompTIA Network+
  • Microsoft Certified Professional
  • Apple Certified Support Professional
  • ITIL Foundation
Benefits:
  • Medical, Dental, and Vision  
  • Short Term Disability (at no cost to you) and Long Term Disability
  • Life Insurance  
  • Flex Spending Accounts (FSA)
  • 401(k) Savings Plan  
  • Tuition Assistance Program  
  • Professional Development
  • Paid Time Off (PTO)  
  • 11 Federal Holidays each year  
SimIS, Inc. is an AA / EOE / M / F / Disability / VET / Drug Free Employer
Apply: IT Support Technician (Sr. Computer Technician) (M)
* Required fields
First name*
Last name*
Email address*
Location *
Phone number*
Resume*

Attach resume or Paste resume

Attach resume as .pdf, .doc, .docx, .odt, .txt, or .rtf (limit 5MB) or paste resume

Paste your resume here or attach resume file

What’s your citizenship / employment eligibility?*
Are you 18 years of age or older?
Desired salary*
Do you possess an adjudicated DHS Public Trust BI Clearance?*
Do you have 3-5 years of progressive IT support experience?*
Do you have at least 3 years of post-college full-time experience working on a Federal government team?*
The following questions are entirely optional.
To comply with government Equal Employment Opportunity and/or Affirmative Action reporting regulations, we are requesting (but NOT requiring) that you enter this personal data. This information will not be used in connection with any employment decisions, and will be used solely as permitted by state and federal law. Your voluntary cooperation would be appreciated. Learn more.
Gender
Race/Ethnicity
Invitation for Job Applicants to Self-Identify as a U.S. Veteran
  • A “disabled veteran” is one of the following:
    • a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or
    • a person who was discharged or released from active duty because of a service-connected disability.
  • A “recently separated veteran” means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.
  • An “active duty wartime or campaign badge veteran” means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.
  • An “Armed forces service medal veteran” means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.
Veteran status
I IDENTIFY AS ONE OR MORE OF THE CLASSIFICATIONS OF PROTECTED VETERAN LISTED ABOVE
I AM NOT A PROTECTED VETERAN
I DON’T WISH TO ANSWER
Voluntary Self-Identification of Disability
Voluntary Self-Identification of Disability Form CC-305
OMB Control Number 1250-0005
Expires 04/30/2026
Why are you being asked to complete this form?

We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.

Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:

  • Alcohol or other substance use disorder (not currently using drugs illegally)
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
  • Blind or low vision
  • Cancer (past or present)
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or serious difficulty hearing
  • Diabetes
  • Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
  • Epilepsy or other seizure disorder
  • Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
  • Intellectual or developmental disability
  • Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
  • Missing limbs or partially missing limbs
  • Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
  • Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
  • Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
  • Partial or complete paralysis (any cause)
  • Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
  • Short stature (dwarfism)
  • Traumatic brain injury
Please check one of the boxes below:
YES, I HAVE A DISABILITY, OR HAVE HAD ONE IN THE PAST
NO, I DO NOT HAVE A DISABILITY AND HAVE NOT HAD ONE IN THE PAST
I DO NOT WANT TO ANSWER

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.

Name Date
Human Check*